Today me n my family went dining at Pizza Hut Giant Trg..Alkisahnya, nak mkn pizza kat Ziq Bakery, unfortunately ziq tutup ari ni..Jumaat kan... Most kedai tutup ari ni..Then di sebabkan, selera ni x tertahan nak mkn pizza, we went to Pizza Hut instead. So, we happily walked to find a places to be seated. There was a lot of tables unoccupied, but however there are still leftover plates around. Then, bila dah dpt table, we waited for someone to attend us. Agak lama aku menunggu baru ada waiter dtg..2 pun bila 3,4 kali angkat tangan..meja pun x berlap lg time tuh..Then, i asked him to clear all the mess, baru ambik order...i tanya apa yg terbaru kat pizza ekk? (Ekceli, I ni jarang yg amat mkn fast food, so x tahu apa yg latest..Ari ni ni baru tetiba rasa nak mkn pizza)...Tp punya lah bengap mamat 2, bila i tanya pizza terbaru blh x tahu, then pegi tanya kawan dia..lawak plak aku rasa..Padahal pizza terbaru ada je dlm menu..Then, no hal lah yg 2...Cuma yg buat aku penat, punya lah lama menunggu pizza siap..Janji 17 min..as usual lah kan..tp hampir stgh jam baru siap...2 pun bila I gesa depa2 ni...hampeh sungguh...
Satu hal lg...bila pizza dah siap, there was no spoon, knife n fork..I mean how am i suppose to eat without cutleries right?...And also no plate..Aiyaaaa..apa punya service ni...It's not the right way to entertain customer. Eventho I ni food technologist, I ada bau2 bacang jugak ngan food service tau..hehe...Bila I asked them for the plate n cutleries baru lah terhegeh-hegeh nak ambik..Nasib baik lah pizza ok..sejuk sket hati..(atau mmg dah kempunan sgt time tuh)..Sambil2 mkn tuh, I perhati service diorang ni mmg lah lembab ayam...Kadang2 sakit hati tgk..Not even me actually, there was also one customer (foreigner i think) suddenly become mad because nobody come to entertain her.. Dia bangun n marah2 dgn nada yg kuat kat pelayan2 tuh..padan muka...ambik ko..layan lg foreigner mcm tuh..then foreigner tu cabut...
To me..I dont think i'll ever go back to eat at this kind of places again..Klu nak mkn sgt g kat pizza hut kat town lah kot..rasa2nya service ok sket kat c2.. This is by far the most terrible service that i have seen in food and beverages industry..
P/s: Sbnrnya aku nak complaint kat direct to pizza hut website customer complaint...tp aku tekan2 x jumpa bhg customer complaint..alih2, aku complaint kat blog aku sendiri..hahah..xper lah..at least...diluahkan..
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